Refund Policy

If you are not satisfied with the quality of our service, please follow the company's standard policy. If the user chooses to use or use the service offer/plan announced by Indezon,and the user agrees to purchase the offer/plan by paying the offer/plan to Indezon, the user will do so. Under no circumstances will Indezon refund the payment. Please note that the purchase of the Indezon plan is an irreversible process in accordance with applicable laws.

After receiving the payment for the above plan from the user, Indezon will only create a user ID on the system after successfully performing KYC verification on the user. When you publish this information, your username and password will be sent to your registered mobile number and email ID. If the user cannot successfully run KYC, Indezon will not be able to create a user ID for the user. Therefore, in order to use the Indezonservice on the portal, the user must force KYC verification to succeed. The KYC standard complies with bank guidelines.

After creating a user ID and logging in by the user, when using various services on the Indezon user portal, the transaction that fails directly due to Indezon and INDEZON for some reason will receive corresponding confirmation from the payment gateway. Automatic refund will be made to the user's bank account. The confirmation email will be sent to the email ID of the user registered in the Indezon user portal within 3 to 15 working days after the transaction date. We are happy to inform you that only the actual transaction amount will be refunded, excluding payment gateway fees and all applicable taxes.

However if user has received a successful completion confirmation, but has not accepted the service. The user must file a complaint by sending an email to a customer service email ID or customer service contact not listed on this website. After receiving a user complaint, we will make an inquiry and start a refund based on the inquiry. In all cases, INDEZON’s liability is limited to providing users with a valid refund within the scope of the corresponding payment received by INDEZON for a specific transaction. INDEZON is not responsible for any other claims or liabilities arising from the failure of our system services.

If the Mini ATM service is activated together with the service of the registered user.If any Mini ATM/Mat/POS machine has manufacturing defects, we will replace it with a new similar product and provide it for free. If the service is enabled, there will be no refunds. However, our responsibility is limited to the replacement of small ATM / Matm / POS machines.

You agree that this refund policy shall comply with all the terms and conditions stipulated in the user/business/retailer/distributor/channel partner agreement between you and Indezon Business Solutions pvt Ltd.